A successor fund transfer is effectively a bulk transfer of members and their benefits from one superannuation fund to another. Before a successor fund transfer can take place, the outgoing and incoming trustee must agree that the receiving (successor) fund will provide members with ‘equivalent rights’ to those the members in the outgoing fund had prior to the transfer. This step is critical in allowing the transfer to occur.

Your payroll will need to update the fund information in their system, and then they can contribute to smartMonday. You can use our pre-filled email or download a copy of our compliance letter to provide to your employer. There is also a section within the significant event notice that was sent to you, that contains the relevant information to help you notify your employer of the updated fund information.

Your Zurich superannuation account will be closed and you will receive an exit statement from Zurich. We will then create a smartMonday account and send you a welcome letter. You will get a new member number – although we’ll still keep a record of your old Zurich number, too.

Your insurance policy will stay with Zurich, if applicable. Depending on which Zurich plan you were in, you’ll be transferred to a smartMonday option that most closely suits what you were previously in.

• Zurich Superannuation Plan, Zurich Retirement Plan, Zurich Whole of Life and Zurich Endowment Plan members will transfer to Personal Super in smartMonday PRIME.
• Zurich Account Based Pension will transfer to relevant Transition to Retirement or Retirement Pension account in smartMonday PENSION.
• Zurich Term Allocated Pension will transfer to the Term Allocation Pension in smartMonday PENSION (this product is closed to new members).

While we implement these changes, there’ll be a transaction freeze between Friday May 23 (last day to instruct Zurich) and Friday June 13. Between these dates, you won’t be able to switch investment options, update your details or make contributions or withdrawals.

Contributions paid after the commencement of the Zurich transaction freeze and prior to 6 June will be returned to the contributor and can be resubmitted after the transaction freeze period.

For pension members, this includes changing your bank account details for receiving payments, updating pension payment amounts, updating of details and withdrawals. All pension payments scheduled to be paid on or before 30 June 2025 will be paid on or before 23 May 2025. The first payment from smartMonday will be 15 July (if you are scheduled to receive a payment in July). Note that your pension payment may have changed and all payments will be on the 15th of the month, at your elected frequency, in smartMonday.

It’s likely your contribution was rejected as it was sent after the Unique Superannuation Identifier (USI) changed or during the transaction freeze period, or you used BPAY details linked to your Zurich account.

The USI tells the payroll system which fund to send the money to. The USI’s for Zurich have been closed as part of this process, and the contributions will need to be re-submitted using the smartMonday USI (68964712340002).

Your payroll will be required to update this information in their system, and then they can resubmit the contribution. can use our pre-filled email or download our compliance letter to provide to your employer. There is also a section within the significant event notice that you were sent, that contains the relevant information to assist you with notifying your employer of the updated fund information.

New BPAY details will be set up for you when your account is established in smartMonday. You can view your BPAY details in your smartMonday member online account. Information about registering for your online account is available at www.smartmonday.com.au/accessing-your-account.

You can also obtain them by calling us on 1300 614 644 (+61 2 5950 5055 from outside Australia) 8.30am – 5.00pm AEST/AEDT weekdays email: enquiry@smartmonday.com.au.

Any in-progress insurance claims will be passed through to smartMonday and will continue to be assessed. Requests submitted during the transaction freeze period will need to be resubmitted on smartMonday forms to ensure that all the required information is present and we are legally able to action your request.

It takes time to update this information with the Australian Tax Office (ATO), as Zurich are required to finalise reporting on the former account before we can begin reporting on the new one. This may mean that myGov says your Zurich account is closed while we arrange reporting for your new smartMonday account. However, your new smartMonday account will show a $0 balance until late July 2025. This delay in showing the balance in your new smartMonday account, is part of the process and is expected.

Please bear with us while we work through this process.

When you log into your ATO account, you will be able to see that you have a super account with smartMonday (Smart Future Trust) but the account balance will show as $0. These details will be updated after 30 June 2025 when the annual review is finalised and we’re able to report account balances to the ATO. They may not be instantly updated on 1 July, but by the end of July you should see accurate details with the ATO. In the meantime, you’ll be able to​ see your balance in your member online account.

No, your financial adviser will first need to register with smartMonday. You and your financial adviser will then need to complete our Authority to advise form.

Where you have authorised a person (possibly a family member or friend) to access information about your account, you will need to provide new written authority to smartMonday for this person to be able to receive information about your account.

Your existing nominated beneficiaries will be brought over to your new account. Where you have nominated a binding beneficiary, this arrangement will continue until its expiry date. Non-binding beneficiaries will remain in place until you decide to change your selection.

Yes, smartMonday has a different range of investment options to the Zurich Master Superannuation Fund. The Trustee has compared these options and matched each Zurich investment option to a comparable smartMonday option. You can refer to the significant event notice applicable to you showing all the Zurich options and the corresponding smartMonday option you will be invested in.

If you are in the Zurich Managed Growth option, you will retain your investment in this option, but it will be closed to new members. You can switch, contribute additional funds or withdraw whilst you hold this option. If you switch out, or withdraw your investment entirely from this option you cannot contribute additional funds or switch back into this option in the future.

As part of this change, you’ll have access to smartMonday’s Coach service.

Superannuation is complicated. That’s why we created Coaches, to offer guidance and resolve issues for our members. They’re trained experts in super and in understanding what our members need. Coaches can guide you through critical financial issues, such as insurance and investing, to make the most of your super. They’re here to help – at no additional cost. You can contact a Coach for guidance five days a week.

If you hold insurance with Zurich, this arrangement will continue. You won’t see details of this cover on your smartMonday account (i.e. in your member online account or in annual statements). For information about your Zurich insurance policy, please contact Zurich’s Customer Care Team on 131 551 or by emailing client.service@zurich.com.au.