In your online member portal, you will be able to see your balance, see your investment options, switch investment options, find BPAY details to make a contribution, and more.
Keeping your super secure and safe from cybercrime is important. That’s why we verify your identity and ask you to use multi-factor authentication to log in to your member portal.
Click here to register for online access. The system will take you through the following steps to set up your secure account.
Set up your smartMonday online account by clicking the button below. Then click the ‘REGISTER’ button and enter your personal details. You will be prompted to enter your name, date of birth, email address and residential address.
We use a secure identity verification platform to keep your information as safe as possible. You will see a screen which prompts you to provide between two and three forms of identification from the following list:
Drivers licence
Medicare card
ImmiCard
Centrelink card
Australian passport
Australian visa
Australian citizenship certificate
Birth certificate
Change of name certificate
Australian electoral roll
Why do you need between two and three forms of ID?
Certain requirements need to be met to verify your identity. For example, if you provide an Australian passport as the first ID and Medicare card as the next ID, these two options are sufficient to meet the requirements. But if you provide a birth certificate and change of name certificate, you will be prompted for a third ID to be able to verify your address.
After verifying your identity, you will be returned to the login page. Your email address will be prepopulated, and you will be prompted to click ‘send verification code’. You will see notification on the screen that a verification code has been sent to your email.
Check your emails for your unique verification code. Then come back to the login page, enter your unique code into the box and click ‘verify code’.
You will be prompted to enter a new password, click the ‘create’ button to confirm.
The instructions to set up multi-factor authentication will all appear on your screen.
You will be prompted by these instructions to download a third-party authenticator app on a device like your phone or tablet. There are several providers of these apps, and you can choose the authenticator that you prefer.
You will notice on screen that our administrator (Apex) is recommending Microsoft’s Authenticator App. This is a widely used authenticator and our administrator’s preference, but any authenticator you choose will work. You can download Microsoft Authenticator from Google Play (for Android) or the App store (for iPhone).
Enter the six-digit verification code from the app and click verify to complete your sign up.
Why use a third-party authenticator app?
There has been an increase in predatory scams in Australia recently, alongside a series of data breaches. For this reason, the government has recommended tighter security standards for financial institutions. The Australian Prudential Regulation Authority (APRA) recommends multi-factor authentication as one of the most effective controls an organisation can implement to prevent security breaches.
This article from the Australian Government’s cybersecurity initiative explains the benefit of these third-party apps for security. Multi-factor authentication defends against the majority of password-related cyberattacks. For example, MFA protects against credential stuffing where cybercriminals use previously stolen passwords from one website and try to reuse them elsewhere so they can gain access to more accounts.
Google Authenticator, LastPass Authenticator, Microsoft Authenticator and Authy Authenticator are a few of the most popular authenticator apps you may choose from.