It’s likely your contribution was rejected as it was sent after the Unique Superannuation Identifier (USI) changed or during the transaction freeze period, or you used BPAY details linked to your Zurich account.

The USI tells the payroll system which fund to send the money to. The USI’s for Zurich have been closed as part of this process, and the contributions will need to be re-submitted using the smartMonday USI (68964712340002).

Your payroll will be required to update this information in their system, and then they can resubmit the contribution. can use our pre-filled email or download our compliance letter to provide to your employer. There is also a section within the significant event notice that you were sent, that contains the relevant information to assist you with notifying your employer of the updated fund information.

New BPAY details will be set up for you when your account is established in smartMonday. You can view your BPAY details in your smartMonday member online account. Information about registering for your online account is available at www.smartmonday.com.au/accessing-your-account.

You can also obtain them by calling us on 1300 614 644 (+61 2 5950 5055 from outside Australia) 8.30am – 5.00pm AEST/AEDT weekdays email: enquiry@smartmonday.com.au.