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Accessing your smartMonday account
Whether you're registering for the first time or signing in to your existing account, we're here to help you get started.
Select ‘Register’ from the smartMonday login page.
Verify your identity by entering the requested details.
Create your password.
Set up multi-factor authentication (MFA). Need help? Watch our MFA help video
Sign in using your new login details.
If you haven't logged in since 25 August 2026
Reset your password. Go to the login screen, enter your email address and select the forgot password option.
Follow the prompts to reset your multi-factor authentication (MFA). Need help? Watch our MFA help video.
Tip: If you already have a smartMonday account listed in your authenticator app remove it before adding a new one.
This is a one-time requirement to keep your account secure. Once you set this up you can sign in using a passkey or your email, password and six digit code from your authenticator.
Multi-factor authentication (MFA) helps protect your account by adding an extra layer of security. When you sign in with your password, you'll also be asked to enter a one-time verification code from your authenticator app.
Once you've set up MFA, you can create a passkey on supported devices, making future logins even easier.
Watch our step-by-step video guide to setting up MFA, creating a passkey and troubleshooting common issues.
Open the smartMonday log in page and enter your email and password.
If you don't already have one, download an authenticator app from your device's app store. Some popular examples include Microsoft Authenticator, Google Authenticator or Apple Passwords (for iOS 18 or later).
Open your authenticator app, tap + or Add to connect your smartMonday account.
Tip: If you already have a smartMonday account listed remove it before proceeding.
Next using the QR scanner in your authenticator (not your phone camera) scan the QR code displayed on the smartMonday screen.
If you can't scan the QR code, select the option to set up manually (see option B below).
Copy the set up key displayed on the smartMonday screen. In your authenticator app, tap + or Add account and select Enter a setup key. Paste in the set up key, name the account smartMonday, then tap Add.
Enter the six-digit code generated by your authenticator app into the smartMonday screen and click continue to complete your MFA setup.
Next time you log in you’ll just need your email, password and the six digit code. Or you can follow step 5 below to set up a passkey and make it even easier.
If your device supports it, you can create a passkey after MFA has been set up.
A passkey lets you sign in using your device's built-in security, such as Face ID, your fingerprint or your PIN, instead of entering your password and authentication code each time you log in.
All you need to do is click create a passkey and follow the prompts on your device.
Why do I need to register for online access?
Online access lets you manage your super in one place. You can check your balance, view transactions, update your details, and more. You only need to register once to get access to both your smartMonday online account and app.
What do I need to register for / set up my account?
Just a few things: your first name, last name, and date of birth (as we have them on file). You'll also need access to the mobile number or email address linked to your membership as we'll send a verification code to confirm it's you.
How long does it take to register for an online account?
It typically takes less than 5 minutes to register.
Most people complete it in one go. Just make sure you have your phone or email handy for the verification step.
I was told to contact the team to set up my account. Why can't I do it online?
This usually means we don't have a mobile number or email address on file for you, so we can't send you a verification code. Our team can verify your identity another way and get your contact details added so you can access your account.
You can find our contact details here: www.smartmonday.com.au/contact-us
Why do you need my name and date of birth?
We use these to find your member record and confirm you're the right person. The details need to match what's on file with us exactly.
My details aren't being recognised, what should I check?
A few things to try:
You can find our contact details here: www.smartmonday.com.au/contact-us
I've entered my details multiple times and I'm locked out. What now?
If you've hit the limit on verification attempts, you'll need to contact our support team to get this sorted.
You can find our contact details here: www.smartmonday.com.au/contact-us
Why am I being asked to enter a verification code?
It's a security step to confirm it's really you setting up the account. We send a one-time code to the mobile number or email we have on file for you - enter it to continue.
I haven't received my code, what should I do?
Check your spam or junk folder if you're expecting it by email. For SMS, make sure you have signal.
You can request a new code using the resend link on the verification screen. If it's still not arriving, contact us.
You can find our contact details here: www.smartmonday.com.au/contact-us
My code isn't working. What do I do?
Make sure you're entering the most recent code as requesting a new one cancels the previous one. Codes also expire after 10 minutes, so if there's been a delay, try resending it. If it's still not working, contact our team.
You can find our contact details here: www.smartmonday.com.au/contact-us
How long does the code last?
Codes expire after 10 minutes. If there's been a delay, and your code has expired click the resend code option. If it's still not working, contact our team.
You can find our contact details here: www.smartmonday.com.au/contact-us
The phone number you're sending the code to isn't mine anymore. What do I do?
You'll need to update your contact details with us before you can complete registration online.
You can find our contact details here: www.smartmonday.com.au/contact-us
Can I get the code sent to a different phone number or email?
The code goes to the contact details we currently have on file for you (this helps ensure your account stays secure). If those aren't right, contact us first to update them, then come back to register.
You can find our contact details here: www.smartmonday.com.au/contact-us
Which email address will the code be sent to?
We'll send it to the email address linked to your membership. If you notice this is incorrect, please contact us to update it.
You can find our contact details here: www.smartmonday.com.au/contact-us
The email address shown isn't right, can I change it?
Not during registration. You'll need to contact us to update your email first (this helps ensure your account stays secure). Once that's done, you can come back and complete setup.
You can find our contact details here: www.smartmonday.com.au/contact-us
The system says I already have an account, but I don't remember setting one up.
It's likely you registered previously. Try logging in with your email address and use the "Forgot password" option to reset your password if needed.
I've forgotten my password.
Use the "Forgot password" link on the login page. We'll send you a reset link.
I've forgotten my password and don’t have access to the email address your sending the reset link to.
You'll need to update your contact details with us before you can reset your password.
You can find our contact details here: www.smartmonday.com.au/contact-us
What are the password requirements?
Your password needs to include:
Avoid using personal details like your name or birthday.
Can I change my password later?
Yes. Once you're logged in, you can update your password through your account settings.
I've finished registering, what can I do with my online account?
You can check your balance, view your transaction history, update your details, and more.
