We've launched a simpler way to sign into your account to support the use of passkeys and our soon to be released mobile app. The first time you log in from 25 August 2026, you'll need to reset your password and MFA. You'll also be given the option to set up a passkey for your device. Need help resetting your MFA? 

Watch the video or read our step-by-step guide.

What are the password requirements?

Your password needs to include:

  • At least 8 characters
  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 number or special character

Avoid using personal details like your name or birthday.