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360Health
smartMonday members get award-winning1 health and wellbeing support at no extra cost.
Included at no extra cost for all smartMonday members and their families (partner, children, parents, and parents-in-law)
Qualified health professionals, available when you need them
Convenient, private support that you can access from wherever you are
No insurance, claim or referral required, it's all part of your membership
Recognised for excellence - Money magazine’s Health & Wellness Cover of the Year 2024 & 2025
Fitness and Mobility
Whether you’re training for a specific goal, want to improve your mobility or recovering from an injury, you can access expert support and tailored fitness advice from an accredited exercise physiologist.
Nutrition Support
If you’re looking to improve your general health, increase your energy, and boost motivation, work with an accredited dietitian for a personalised nutrition plan tailored to your lifestyle.
Menopause Support
Personalised one-on-one care from a qualified woman's health nurse to help you manage your perimenopause and menopause symptoms.
Mental Health Assist
Direct, private access to a psychologist or psychiatrist within just 10 days. They can discuss a diagnosis, answer any questions you may have, and advise you on possible treatment options3.
Ask a Clinician
Got a health question or want everyday wellbeing advice? Get responses from Australian-registered GPs, paediatricians, and mental health clinicians within one business day. Simply download the 360Health Virtual Care mobile app. Use code SMRT when prompted.
Expert Medical Opinion
If you want a second opinion for yourself or a loved one, you can connect with global experts that can help you better understand a diagnosis, treatment pathway, or surgery plan.
As a smartMonday member, you already have access to 360Health. Simply click the link below to book your first consult.
Connect with qualified professionals
Get clear guidance and practical next steps
Attend convenient, virtual consultations
Who can use 360Health?
You and your immediate family, meaning your partner, children, parents, and parents-in-law, can use 360Health at no extra cost.
How often can I use 360Health?
360Health virtual services are unlimited, so you and your family* can access them as often as needed
*The term ‘family’ means your children, partner, parents, and parents in-law
Is my information safe?
Yes. All 360Health services are completely private. Teladoc Health will not share any medical reports, personal health information, information about the nature or your enquiry without your consent. smartMonday, your employer, your doctor, and MetLife cannot access your health records.
What’s the code for the 360Health Virtual Care App?
You may be prompted to enter a code when you set up your account in the app. The code for smartMonday members is SMRT.
Who provides 360Health services?
All services (except Recovery Support) are provided by Teladoc Health, a global leader in virtual healthcare services. You can find more information about Teladoc Health on their website or view their privacy policy.
Do I need to have insurance with MetLife or make a claim to use 360Health?
No. As a smartMonday member, you and your family (meaning partner, children, parents, and parents-in-law) can access 360Health services at no extra cost without making a claim, needing a referral, or even having insurance. However, Recovery Support services are only available if you have insurance with MetLife.
What happens if I leave smartMonday?
Unfortunately, you'll lose access to 360Health when your membership ends. However, if you're already working with a clinician, they'll complete your current case.
Can I expect care that reflects my culture, identity, and lived experience?
Statement from Teladoc Health: At Teladoc Health, through our health and wellness proposition, we are committed to delivering inclusive, culturally sensitive, and accessible virtual healthcare services for all individuals. Our clinicians are trained in culturally sensitive care, including awareness of gender and sexual diversity, and are expected to uphold values of respect, equity, and inclusivity in every interaction. While our service descriptions do not single out specific groups, our clinical standards are inclusive by design ensuring safe, affirming care for LGBTQIA+ individuals and all members across the spectrum of physical and mental health needs. Please note, not all physical and mental health conditions are suitable for each service, the Teladoc team will help guide you to the right services for you.
Are the consultations in person?
Consultations for 360Health services are all virtual, so you can easily access your appointments from wherever you are.
