We've launched a simpler way to sign into your account to support the use of passkeys and the launch of our new mobile app. The first time you log in from 25 August 2026, you'll need to reset your password and MFA. You'll also be given the option to set up a passkey for your device. Need help resetting your MFA? 

Watch the video or read our step-by-step guide.

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Do I need to have insurance with MetLife or make a claim to use 360Health?

No. As a smartMonday member, you and your family (meaning partner, children, parents, and parents-in-law) can access 360Health services at no extra cost without making a claim, needing a referral, or even having insurance. However, Recovery Support services are only available if you have insurance with MetLife.