Customer Monitoring

PLEASE NOTE: The personal homepage for some smartMonday PRIME TESF members is not displaying current balance and investments, however this information can be viewed by clicking the orange ‘Details’ button to navigate to the self-service portal. We are currently working to rectify this. 


  • your account balance has reached $6,000; and
  • you are aged 25 years or more.


  • Your smartMonday account balance is insufficient to support the monthly deduction of insurance costs. The balance you maintain will depend on the cost of your insurance, which can vary on a number of factors such as your age, occupation, and any special loadings you may have. We’ll contact you before cancelling any insurance cover in your account.
  • Your smartMonday account becomes ‘inactive’ which means it has not received any contributions for 16 consecutive months (unless you have made a written election to keep your cover).
  • It has ceased for other reasons as set out in the relevant Insurance guide. We’ll contact you before cancelling any insurance cover in your account