We've launched a simpler way to sign into your account to support the use of passkeys and the launch of our new mobile app. The first time you log in from 25 August 2026, you'll need to reset your password and MFA. You'll also be given the option to set up a passkey for your device. Need help resetting your MFA? 

Watch the video or read our step-by-step guide.

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How do I know if I'm affected?

All smartMonday accounts are impacted in some way. You will receive a Significant Event Notice (SEN), via email or post, which will confirm how your account is impacted by these changes. It’s important to read this notice.